I have changed my mind and would like to cancel/make changes to my order. We believe in providing our customers with an ultra-speedy service. To ensure this is achieved, all of our systems are fully automated so orders are transferred for processing within minutes. How long should I expect customer service will take to respond to my inquires? We aim to respond to all customers within 24-48 hours (Monday - Friday).Very sorry to hear that! So please confirm you have selected the correct address before placing your order. What do I do if I haven't received my order? Rest assured, we have you covered. Here is what to do: While we aim to deliver your order in the time frame specified, transit delays outside of our control can occur.
Because of this we would ask that you allow the following amount of time before contacting us about your late order(s): At Least 18 days for Orders delivered within the US and At Least 25 days for Orders delivered outside the US. Basically, in the event of your order being delayed or lost in the post, we will do our best to provide a suitable resolution. What type of payments do you accept? Zuber's Policies Are As Follows. We carefully grade our items, so you should expect to receive the item in the condition as we have stated it in our listing, please see the'Condition' section.
Please do not expect anything beyond what is stated in our listings. New Items: Guaranteed to be in new condition and in their original packaging. For CDs this generally (but not always) means they will come in their shrink-wrap/plastic. Used Items: Please see our description in each listing for details regarding particular items. The item you receive may not exactly match the photo, but will contain the same content.How quickly will I receive my item. Occasionally, orders are delayed a little longer. Can you tell me more about a particular item? We are unable to provide any additional information or guarantee that you will receive anything in addition to what is described in our listing. Carefully reading the item's description details should answer most questions that you may have. The images supplied on our listings are intended as a guide only. Meaning that we did not take the picture. With this in mind it isn't always possible for us to guarantee that you will receive the exact cover shown.
You should receive the item described in our listing, but the cover could vary. Will you accept lower amounts/offers for your items? A Return must authorized by first contacting us. Then we will provide you with either a return label or specific instructions for mailing the item back. Do Not refuse the item when you receive it.
Do Not mark the item as'Return to Sender'. United States Return requests must be within 30 days of receipt of the item. International Return requests must be within 14 days of receipt of the item. With their original packaging and accessories included with the return.
We will then diligently work to find the best solution. What do I do if I have received a faulty product or the wrong item?
Our aim is to deliver quality products to all of our customers. New items must be still sealed (if they originally were). We will provide you with a pre-paid return label. To ensure a speedy resolution please enclose the following in your correspondence. Images of the faults/defects and/or ISBN/UPC of the incorrectly received item.
Explanation of what you received vs what you expected to receive. What do I do if I receive a damaged item? In the event that your order arrives damaged, please accept our apologies.
Please ensure you provide us with your order number and images of the damaged item. Images must depict the damage you are discussing. The images you send must also include images of the packaging the item arrived in. YOUR ONE STOP SHOP FOR ALL KINDS OF SPECIAL FINDS. We offer a very large selection of competitively priced New & Used items.We look forward to serving you!